Refund Policy

This Refund Policy explains the circumstances under which refunds may be considered for services purchased from AFLHOSTER.

1. Refund Requests

Customers who believe they are eligible for a refund should contact AFLHOSTER with their registered account information, invoice or order details, and the reason for the refund request. Requests are reviewed on a case-by-case basis according to the applicable service terms.

2. Hosting Services

Refund eligibility for hosting services may depend on the specific hosting plan and its stated billing or refund terms. Any applicable promotional, trial, or money-back period will be determined by the terms presented for that service at the time of purchase.

3. Domain Registration and Renewal

Domain registration, transfer, and renewal fees are generally subject to the rules of the applicable domain registry or registrar. Because domain registrations may be submitted to third-party registries immediately after payment, such charges may not be refundable once registration or renewal has been completed.

4. VPS and Dedicated Resources

VPS, dedicated resources, server setup, IP allocation, and similar infrastructure services may have different refund conditions because resources can be provisioned specifically for a customer. Eligibility will depend on the applicable service terms.

5. Setup and Custom Services

One-time setup fees, migration work, website customization, technical work, and other services that have already been performed may be non-refundable.

6. Abuse or Terms Violations

Refunds may not be available when a service has been suspended or terminated because of abuse, illegal activity, fraud, unauthorized use, violation of AFLHOSTER Terms & Conditions, or other prohibited activity.

7. Duplicate Payments

If a customer accidentally makes a duplicate payment for the same invoice, the customer should contact us promptly. After verification, the duplicate amount may be handled according to the applicable billing and payment conditions.

8. Payment Gateway Charges

Where a payment provider or financial institution applies a transaction, processing, currency-conversion, or other fee, the refundable amount may be affected by the applicable payment and service terms.

9. Refund Processing

Where a refund is approved, it will normally be processed through the appropriate payment method or another mutually agreed method. Processing time may vary depending on the payment provider or financial institution.

10. Changes to This Policy

AFLHOSTER may update this Refund Policy when necessary. The latest version published on this website will apply to future requests, subject to applicable law and the terms of the original purchase.

11. Contact Information